Electricity retailers: understanding your options
The options for buying electricity can be confusing. We’re here to help you make an informed choice about choosing an energy supplier. You can choose to purchase electricity through Enersource or through an electricity retailer.
Buying electricity from Enersource
Enersource does not earn a profit on the electricity we purchase on your behalf. You pay the same market cost for electricity that we do.
As our customer, you pay a regulated price per kilowatt hour (kWh) for the electricity you use. This price is set by the Ontario Energy Board (OEB). The rates are updated every November (winter) and May (summer). The Global Adjustment (formerly the Provincial Benefit) is included in the regulated price.
Buying from an electricity retailer
Retailers buy large ‘blocks’ of wholesale electricity from power generators and then sell it to consumers. You then pay the retailer the ‘fixed-price per kilowatt hour’ that you agreed on when you signed the contract with the retailer. The price may be guaranteed for a specified number of years, but it can change during the contract period. Consumers should be aware that the Global Adjustment is not included in the price from an electricity retailer but will be a separate line item on your bill.
Before you sign a contract with an electricity retailer
- Make sure the retailer is licensed by the Ontario Energy Board to sell electricity by checking the OEB website.
- Compare their prices to our current regulated prices.
- Carefully read the contract so you understand all the terms and conditions.
- Ask questions about anything you don’t understand, such as:
- What are the administration costs?
- What is the Global Adjustment?
- Can you end the contract? How does that work?
- Can you decide whether or not to renew the contract? Will it be renewed automatically or will you receive a reminder before it expires?
Before you sign anything, shop around. Know your rights and options. You can get more information on energy retailers by visiting the Ontario Energy Board.