Questions? These Answers Might Help.

Can I move my service online?

Yes, just fill out this form.

How much advance notice do you need to open, close or transfer an account?

We need at least three working days to connect or move your electricity service as long as the necessary equipment already exists. The sooner you tell us, the better.

How can I get information about unregistered easements?

You can request this information from Alectra Utilities – please visit unregistered easements for more information.

Does it cost anything to move my service?

If you are moving or opening a new account there is a $30.00 fee plus HST.

Do I have to pay a deposit?

If you’re a new customer, you’ll be required to make an initial security deposit when you pay your first bill. This deposit is not necessary if:

  • If you can provide a reference letter for your business that confirms good credit history from another electric or natural gas utility in Canada . This letter must indicate good credit history for at least 5 or 7 years, depending on your size of service. The letter must include the past two years.
  • Alectra Utilities performs an external credit check that is authorized by you and that shows you have a good credit history. Our charge for this service is $25.00 plus HST.

If you pay a deposit, the amount will be based on factors like:

  • the average monthly bill for the property or area

You can pay your deposit in installments over four months. The deposit can be returned to you after 5-7 years, depending on payment history and the customer class. We pay interest on the deposit, which is calculated monthly.

To learn more, see the Enersource Conditions of Service.

What if I’m switching to an energy retailer?

The retailer will need to provide Enersource with a copy of the contract you signed with the retailer to allow us to make the change.

Do you take a final reading of my meter?

Yes. You will be provided with a final bill and the amount will not be estimated.

What if I am not currently an Alectra Utilities customer in Mississauga, but will be moving to a commercial property in Mississauga?

If you are a first-time customer moving to a commercial property within Mississauga, please see how to get electricity service at work.