Understanding Your Bill

Electricity is essential to making your business run, and understanding your bill is an important part of running your business. Have a look at the sample bill, where we’ve highlighted various sections and provided explanations for each charge.

Account Number

Your Enersource account number is unique to your business. Use this number when you pay your bill through online or phone banking, or any time you have a question about your account. When paying online or by phone, you will only need the first 10 digits of the number.

Meter Number

You will find this number on your electricity meter. Your meter will be located either outside along the wall or in the basement of your business. If you are a landlord, you may manage multiple meters in an apartment building. If you are part of a condominium corporation, you may want to know about the Smart Suite Metering Program.

Statement Date

This is the date your statement was printed.

Amount Due

This is the amount you currently owe.

Due Date

Your payment is required by this date.

Amount Paid

This is where you fill in the amount of your payment.

Your Electricity Charges

This is a breakdown of the charges on your energy bill, starting with the cost of electricity and the charges that Alectra Utilities collects and passes on directly to electricity suppliers.

If you buy electricity from an electricity retailer instead of Alectra Utilities, the prices you pay will be different and will be listed in the contract you signed with the retailer.

Your pricing also will depend on whether you pay Non-Regulated Price Plan rates. our rates or Regulated Price Plan (RPP) rates.

NON-REGULATED PRICE PLAN
For businesses that use more than 250,000 kWh per year
SSS rate (Standard Supply Service) — non-interval meter Per kWh WAHSP (Weighted Average Hourly Spot Price) — This is calculated in accordance with the Retail Settlement Code, which determines how energy distributors like Alectra Utilities work with energy retailers to provide service. To learn more, see the entire code.
SSS rate — interval meter Per kWh Spot market price — This is the pricing established by the Independent Electricity Service Operator (IESO) according to market supply and demand across Ontario.
Administration charge per month $0.25 — This charge does not apply to customers who purchase their energy from a retailer.

 

REGULATED PRICE PLAN
For businesses that use less than 250,000 kWh per year — effective May 1 2017.
Prices are based on a 12-month forecast.
For the first 750 kWh per month per kWh 9.1¢
The remaining kWh used per month per kWh 10.6¢
Administration charge per month $0.25 — This charge does not apply to customers who purchase their energy from a retailer.

 

 

Global Adjustment

The Global Adjustment (GA) makes up for differences in spot market prices set by the Independent Electricity System Operator (IESO) and the rates paid to regulated and contracted generators. Previously referred to as the “Provincial Benefit”, it can be either a positive or negative number depending on pricing fluctuations that result from changing supply and demand. It applies to businesses that use more than 250,000 kWh of electricity per year, and who are not in a Regulated Price Plan (RPP). As well as customers who purchase from energy retailers.

Delivery

Delivery is the cost of bringing electricity from generating stations to your business. It includes the Customer Charge, Distribution Charge, Transmission charge and lineloss. The table below shows you how your delivery charge depends on the size of your business.

Customer Charge

The Customer Charge is based on fixed costs (such as meter costs and administration) and does not change with your consumption. This charge includes meter reading and billing.

Distribution Charge

This helps pay for the system and services that deliver electricity to your business. The amount of your distribution charge will depend on whether you are an RPP or non-RPP customer.

Transmission Charge and Transmission Network Charge

These charges cover the cost of sending electricity from power generators to Alectra Utilities.

DELIVERY CHARGES (effective January 1st, 2017)
Unmetered Scattered Load Account
Customer Charge per month $9.23
Distribution Charge per kWh $0.0153 (RPP) $0.0166 (non-RPP)
Transmission Charge per kWh $0.0128
General service with a monthly demand of less than 50 kW
Customer Charge per month $45.49
Distribution Charge per kWh $0.0115 (RPP) $0.0128 (non-RPP)
Transmission Charge per kWh $0.0128
General service with a monthly demand of 50 – 499 kW
Customer Charge per month $78.72
Distribution Charge per kW

 

$4.2236

 

Distribution Charge (Global Adjustment Rate Rider) per kW $0.0013 (Class B)
Transmission Charge per kW $4.9974
General service with a monthly demand of 500 – 4,999 kW
Customer Charge per month $1,792.68
Distribution Charge

Distribution Charge

Distribution Charge (Global Adjustment Rate Rider)

per kW

per kW

per kW

$1.6499 (Class A)

$1.7725 (Class B)

$0.0013 (Class B)

Transmission Charge per kW $4.8598
Large Users with a monthly demand of 5,000 kW or more with an Interval Meter
Customer Charge per month $14,134.54
Distribution Charge

Distribution Charge

Distribution Charge (Global Adjustment Rate Rider)

per kW

per kW

per kW

$2.0481 (Class A)

$2.1932 (Class B)

#0.0013 (Class B)

Transmission Charge per kW $5.1880

Regulatory Charges

Regulatory charges help maintain Ontario’s power grid and pay for conservation and renewable-energy programs. Alectra Utilities passes these charges directly to the province’s Independent Electricity System Operator (IESO) — the IESO balances the flow of electricity across the province.

Wholesale Market Service Charge

This covers costs related to market regulation and system management.

Debt Retirement Charge

This helps lower the debt of the former Ontario Hydro.

Compare your daily usage

You can use this graph to compare your energy use from month to month.

Your Total Electricity Charges

This is the total of the electricity charges on your bill.

H.S.T.

The HST (Harmonized Sales Tax) is 13%.

Amount of last bill

This tells you the amount that was owing on your previous bill.

Payment Received

This is the payment you made after you received your previous bill.

Balance Forward

This is the amount still owing from your previous bill. It has been added to your new bill.

Total Amount Due by…

This gives you the total of your bill and when payment is due.

Your electricity usage

These numbers are the readings from your meter. We use them to calculate your bill.

Got questions about your hydro bill or electricity rates?

Get answers here or by calling our Customer Service Representatives at 905-273-7425.

You can also contact the:

Ontario Energy Board at 416-314-2455

Independent Electricity System Operator at 1-888-448-7777.