Ways to Pay

With several ways to pay your bill, we make it easy for you to keep your account up-to-date. Choose the way that’s right for you:

E-billing

Electronic billing means fast, easy payments online with no paper, no stamps, no travel and no hassle. Cut down on clutter and help the environment too! You can pay bills as you receive them, or sign up for pre-authorized payment. All the details are below.

Learn more and sign up for e-billing

Pre-authorized payment

Receive your bills automatically using one of two pre-payment options:

  • Regular billing
    We withdraw each payment from your bank account on the due date shown on your bill.
  • Equal billing
    We divide the year into 12 equal payments and withdraw that same payment each month. On the 12th month, we add or subtract any balance owing by you or us, and if needed, we adjust the monthly payment amount for the next year.

Complete our payment Registration Form.

If you’re already registered for e-billing, you can log on to your account to set up your payment schedule.

Standard bi-monthly billing

If you decide not to sign up for e-billing or pre-authorized payment, you can continue to receive your bills in the mail and make payments:

  • Online through Enersource’s online payment system
    Pay your bills through your bank’s website using the first 10 digits of your account number.
  • In person
    Use the drop box at our office at 3240 Mavis Road in Mississauga.
  • Pay at our cash desk at 2185 Derry Road W. in Mississauga.
  • By mail
    Mail your bill to:

    Alectra Utilities
    P.O. Box 3080 Station “A”
    Mississauga
    Ontario L5A 3V6
  • At your bank
    Take your bill to a teller at your bank or financial institution. Or tear off the top portion of your bill and include it if you’re paying it at an automated bank machine. Please be aware that it can take up to 10 days for us to receive this type of payment.
  • By phone
    Please have your account number and credit card ready when you call. You should know that it can take up to 5 days for Alectra Utilities to receive and process payments by phone.

To change your method of payment

You can switch to e-billing by signing up here. You can also manage your account and sign up or de-enrol online.

To cancel pre-authorized payment, complete this form.

Please allow 30 days for Alectra Utilities to cancel your pre-authorized payment plan.