If Someone at Home is on Life Support
Our life support registry
If you or a loved one relies on electrically-powered medical equipment like a ventilator or kidney dialysis machine, please let us know. We will put your name on a special registry that tells us you need alternative sources of power if we are scheduling a power outage due to maintenance or repair work.
Please be aware that we cannot guarantee an uninterrupted supply of electricity. But if your name is on our registry, we will do our best to inform you of any power outages planned by Alectra Utilities. That way you can arrange to have back-up power for your medical equipment.
Filling out the form indicates your interest in the program. A customer service representative will follow up in the next few days to gather more information from you and provide you with a form that will require a signature from the doctor responsible for treating the patient.
Fill out our online form or call us at 905-273-7425.
When we receive your information
We will review your information and provide you with an additional form to be filled out. Once the form has been received and processed, we will let you know in writing when your name has been added to the registry. We also may call or write to the listed contact person periodically to keep the information up to date.
To learn more about our life support registry, see Section 18.104.22.168 of our Conditions of Service, which is titled ‘Notification to Consumers on Life Support’.