Stay in the know about important changes

 

 

 

We appreciate your patience as we work to improve your experience and make some important changes to your account.


Monthly billing is here

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Payments are easier to budget for and aligns with other household expenses

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Smaller, more manageable bills because electricity charges are based on one month’s usage instead of two

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More timely usage information, to help manage electricity costs

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Payments are now due monthly – check your bill for your new due date

More improvements & changes

You now have access to our enhanced My Account portal

  • Optimized for mobile devices and easy online access to our ebilling service
  • The My Account dashboard provides an overview of your account. You can check time-of-use meter data, use the comparison tools to analyze your energy usage and view the status and history of your account
  • Currently on ebilling? You’ll be invited to transfer your profile.
  • Not currently on ebilling? You’ll be invited to create a new Alectra user profile.

Watch and Learn: Enhanced My Account Portal

Your monthly bill has a new look!

  • At the same time, account numbers are changing for some customers
  • Pay by online banking? All that’s required is to update the account number at your bank
  • We will let you know if your account number is changing

Epost has ended

  • We have ended this third-party service to focus on our own convenient and cost-effective paperless bill service
  • Switching from epost to ebilling is easy with the new My Account portal
  • Note: epost accounts that are not changed to ebilling will be automatically reverted to paper bills delivered by postal mail

Read monthly billing FAQs

Are other electric utilities moving to monthly billing too?

Yes, the Ontario Energy Board, our industry regulator, mandated that all electric utilities in the province move their residential customers to monthly billing.

Why is the province moving to monthly billing?

Monthly billing offers customers smaller, more manageable payments and better aligns with other monthly expenses.

A monthly bill is also a better indicator of your consumption habits. It provides more timely information about your electricity usage, which makes the bill a more effective tool in helping you manage electricity costs.

When will I be moved to monthly billing?

Mississauga residential customers received their last bi-monthly bill in the spring of 2018.

Our Customer Care representatives are always here to help

For assistance enrolling in ebilling or other account inquiries, contact us at
905-273-7425
Monday to Friday, 8:30 a.m. to 4:30 p.m.


You can also reach us by email at
MississaugaCS@alectrautilities.com