Payment Options

Ways to pay

With several ways to pay your bill, we make it easy for you to keep your account up-to-date. Choose the way that’s right for you:

e-billing

Electronic billing is fast and easy. There’s no paper, stamps, travel or hassle. You’ll also cut down on clutter and help the environment. You can pay bills as you receive them, or sign up for pre-authorized payment. All the details are below.

Learn more about e-billing.

Credit Card

Alectra provides customers with two quick and easy ways to make electricity account bill payments by VISA, MasterCard or American Express. For more information about bill payment by credit card, read our frequently asked questions.

1. By web payment:

Choose one of the credit cards below. You will be transferred to a secure web page powered by our bill payment partner, Paymentus.

  • Enter the payment information including your account number, credit card details and payment amount.
  • You will be prompted to confirm that you agree to pay a convenience fee.
  • Once all the information is entered, click on “Make Payment.”
  • You will receive a confirmation number if the transaction is successful.

2. By telephone payment:

Dial 1-866-416-6049 and you will be linked to a secure automated telephone payment system powered by our bill payment partner, Paymentus.

  • Enter the payment information including your account number, credit card details and payment amount.
  • You will be prompted to confirm that you agree to pay a convenience fee.
  • You will receive a confirmation number if the transaction is successful.

Pre-authorized payment

Alectra Utilities offers two pre-authorized payment options:

  • Regular billing

    We withdraw each payment from your bank account on the due date shown on your bill.

  • Equal billing

    We divide the year into 12 equal payments and withdraw that same payment each month. On the twelfth month, we add or subtract any balance owing by you or us, and if needed, we adjust the monthly payment amount for the next year.

Complete our payment Registration Form

* Pre-authorized payment withdrawals will be effective the next bill issued AFTER enrolment.

Standard billing

If you decide not to sign up for e-billing or the pre-authorized payment option, you can continue to receive your bills in the mail and make payments:

  • Online through the Alectra Utilities online payment system

    Pay your bills through your bank’s website using the first 10 digits of your account number.

  • In person

    Use the drop box at our office at 2185 Derry Rd. West Mississauga, ON.

  • Please be advised the payment dropbox at this location is collected once per week. It can take up to five business days for Alectra Utilities to receive this type of payment.
  • By mail

    Mail your bill payment to:

Enersource
P.O. Box 3080 Station “A”
Mississauga
Ontario L5A 3V6

  • At your bank

    Take your bill to a teller at your bank or financial institution. Or you can pay at an automated bank machine. Please be aware that it can take up to five days for Alectra Utilities to receive this type of payment.

  • By phone

    Please have your account number and credit card ready when you call. It can take up to five days for us to receive and process payments by phone.

To change your method of payment

You can switch to e-billing by signing up here. You can also manage your account online.

To cancel pre-authorized payment, complete this form.

Please allow 30 days for us to cancel your pre-authorized payment plan.

Got questions?

If you have a question about your bill, we can help.

To ask about credit and collections, contact us using this form.