Questions and Answers About Billing and Payment

I don’t understand my hydro bill — what do the different numbers mean?

You can email your questions or call Customer Service at 905-273-7425 for answers specific to your bill. You may also find the next section helpful.

What are the different rates and charges for each item and how are they calculated?

Time-of-Use Electricity Prices

With TOU, the price of electricity depends on when you use it. There are three different prices for electricity:

Peak Hours Chart

Summer

(May 1 – Oct 31)

Off-peak
(Mon-Fri)
7 p.m. – 7 a.m.
All day Weekends & Holidays
6.5¢ / kWh
Mid-peak
(Mon-Fri)
7 a.m. – 11 a.m.
& 5 p.m. – 7 p.m.
9.4¢ / kWh
On-peak
(Mon-Fri)
11 a.m. – 5 p.m.
13.2¢ / kWh

 

Electricity commodity charges

This is the cost of electricity supplied during the billing period and is calculated on the adjusted kilowatt hours (kWh) used. Alectra Utilities collects this charge and passes it directly to our electricity suppliers. Please be aware that if you choose to buy electricity from an electricity retailer instead of Alectra Utilities, the prices you pay will be different. They will be listed in the contract you signed.

Two-Tiered Electricity Prices as of May 1, 2018

Electricity prices in Ontario are set by the Ontario Energy Board, through its Regulated Price Plan (RPP). Most customers will pay the TOU prices for their electricity. Certain customers may remain eligible for Two-Tiered RPP Pricing. These rates are as follows:

  • 7¢/kWh for the first 600 kWh used per month and;
  • 9¢/kWh for all kWh used above 600 kWh per month

RPP prices are based on a 12-month forecast. They help make pricing stable, predictable and fair both for users and for generators.

Delivery Charges

Delivery Charges effective Date January 1, 2018,

Implementation Date May 1, 2018

Delivery is the cost of bringing electricity from generating stations to your home or business and is calculated using the readings on your meter that record your usage. Delivery charges include:

Transmission Charge: $0.0147/kWh

The Transmission Charge covers the costs of transmitting power from electricity generation stations to Mississauga.

Distribution Charge: $0.00275/kWh (RPP) $0.00225 (non-RPP)

*The Distribution Charge helps pay for delivery of electricity to your home, as well as the cost of designing, building and maintaining the power-distribution system. You will pay a different charge if you are signed up with a retailer.

Customer Charge: $23.11 per regular billing period (1 month)

The Customer Charge is based on fixed costs such as meter costs and administration. It is not affected by how much energy you use. It includes meter reading and billing.

In the summer, all residential accounts are being transitioned to monthly billing.

When Mississauga customers are transitioned to Monthly Billing in summer 2018, fixed charges will be based on 30 days, instead of approximately 60 days when billed bi-monthly.

Wholesale Adjustment Factor 1.0360

When electricity is delivered over a power line, it is normal for a small amount of the electricity to be consumed or lost. This is because equipment such as wires and transformers consume power before it gets to your home or business. The adjustment factor helps make up for these losses.

* Delivery charges may also include temporary riders or other adjustments. To view Alectra Utilities’ current approved tariff sheet for Mississauga customers, please view –

Alectra Utilities Tariff of Rates and Charges Effective January 1, 2018 for Mississauga Customers

Regulatory Charges

Wholesale Market Service: $0.0039/kWh

This charge covers costs such as market regulation and the management of the electricity system. It is calculated on the adjusted kWh used.

Standard Supply Service (SSS) Rate: $0.25/month

The Standard Supply Service is an administration charge of $0.25 per month. The SSS is prorated based on days of service over an average month. Please note that this charge does not apply to customers who purchase their energy from a retailer.

 

What if my bill is higher than I think it should be?

Different seasons and different types of electrical equipment can cause electricity use to increase. For example:

  • During hot summers when your air conditioner is used more frequently, it can be as much as 50% of your total electricity bill.
  • If your air conditioner is older, it may be less efficient and use more energy.

Here are some other changes around your home that could affect your bill:

  • Did you buy any new or larger appliances or electronics like a big-screen TV?
  • Did you renovate your home?
  • Were you at home more than usual during the summer? If so, your air conditioner might have been running more than it normally would.
  • Did you have visitors stay with you? They might have used appliances like your washer and dryer.
  • Are you using equipment like a dehumidifier that runs all the time?
  • Do you have a pool? If so, does it have a heater?
  • Is your electrical equipment working properly? Fans or pumps that go on and off constantly use a lot of electricity.

How can I pay my bills online?

Mississauga customers can pay their bills online through your bank’s website, go to the Pay Bills page, and enter Enersource as a payee. You’ll need the 10 digits of your account number to identify your account.

How can I pay bills automatically?

We offer other easy and convenient options for automatic bill payment:

Regular Billing

You can have each bill amount withdrawn from your bank account when you receive the bill.

Equal Billing

You can have 12 equal payments — one per month — withdrawn from your bank account.

Mississauga residents can also mail a cheque in the provided return envelope or deliver it in person and deposit it into our drop box:

Alectra Utilities
2185 Derry Road West
Mississauga, Ontario
L5N 7A6

What happens if I’m late paying my hydro bill?

Your payment is due 16 days from the statement date on your bill. If the payment is late, a charge of 1.5% per month will be added to the balance. We allow four extra days after the due date before applying late-payment charges.

You should know that:

  • Payments made online or by phone can take up to five days to process
  • For payments sent by mail, the postmark on the envelope is considered the payment date.

For complete details on our policies related to late payment and connection/ reconnection services, please see Section 2.2.1.2 of the Enersource Conditions of Service

Can I pay my bill with a credit card?

We offer a credit card option through Paymentus. A convenience fee will apply.