Understanding My Bill
Electricity is an important service — which makes it extra important that you understand your bill. We have a mobile friendly example here.
- Account Number
This is your personal Enersource account number. Use this number when you pay your bill using online or telephone banking, or any time you have a questions about your account.
- Meter Number
You’ll find this number on your electricity meter. Your meter will be located either outside along the wall of your house or in your basement. If you live in an apartment or condominium, your meter is probably centrally located with the meters of other tenants.
- Statement Date
This is the date your statement was printed.
- Amount Due
This is the amount you currently owe.
- Due Date
This is the date your payment is required by.
- Amount Paid
This is where you fill in the amount of your payment.
- Your Electricity Charges
This is the total of the charges on your energy bill, which includes the cost of energy delivery, as well as the charges we collect and pass through to electricity suppliers. If you purchase your electricity from a retailer instead of Alectra Utilities, the price you pay will be different and is listed in the contract you signed. This also includes Global Adjustment, which helps to off-set costs associated with energy adjustment.
This is the cost of bringing electricity from generating stations to your home and is comprised of three separate charges:
Customer Charge: Is based on fixed costs (such as meter costs and administration), and does not change with your consumption.
Distribution Charge: Helps pay for the system and services that deliver electricity to your home.
Transmission Connection and Transmission Network Charges: Cover the cost of sending electricity from power generators to Alectra Utilities.
- Regulatory Charges
Include the new Special Purpose Charge, which helps maintain Ontario’s power grid and pay for conservation and renewable-energy programs. Alectra Utilities passes these charges directly to the
province’s independent Electricity Systems Operator (IESO). The IESO balances the flow of electricity across the province. Also includes Wholesale Market Service Charge which covers costs
related to market regulation and system management.
- Debt Retirement Charge
This was a charge to help lower the debt of the former Ontario Hydro. As part of its commitment to reduce electricity cost pressures, the government is removing the DRC from residential
electricity users' bills after December 31, 2015.
- The H.S.T (Harmonized Sales Tax) is 13%.
- Amount of Last Bil
This is the total of your previous bill.
- Payment Recieved
This is the payment you made after you received your previous bill.
- Balance Forward
This is the amount still owing from your previous bill. It has been added to your new bill.
- Total Amount Due
This gives you the total of your bill and when payment is due.
- Compare your daily usage
This graph helps you to compare your energy use from month to month.
- Tou Chart
This chart shows your TOU usage
- This space will often include important messages from Alectra Utilities regarding your bill
- Your Electricity Usage
These numbers are the various readings from your meter. We use them to calculate your bill.