Customer Self Serve

Online forms to help you manage your Alectra Utilities (formerly Enersource) account

 

Forms for Residential Customers:

General Account Inquiries For bill, account balance and other general inquiries about your account.
Moving, Opening and Closing Accounts For residential customers moving into, out of, or within the Alectra Utilities (formerly Enersource) service area.
Legal Representative’s Residential Service Request For lawyers representing incoming or outgoing Alectra Utilities (formerly Enersource) residential customers.
Landlord Agreement – Continued Electricity Service For landlords to accept or decline continued service at rental premises when a tenant closes their account.
New Pre-authorized Payment (PAP) Application Join our convenient pre-authorized payment plan, and we will automatically withdraw your payment from your financial institution on your bill due date.
Pre-authorized Payment – Change Request Form Change your pre-authorized payment plan – for existing PAP customers only.
Pre-authorized Payment – Cancellation Request Form Cancel your pre-authorized payment plan – for existing PAP customers only.
Report a Power Outage If you’re experiencing or know of a power outage in Mississauga, tell us about it using this online form.
Report an Electrical Hazard From hanging wires and trees touching wires to damaged equipment, help us keep Mississauga safe by reporting electrical safety hazards using this online form.
Report a Streetlight Out We do our best to replace streetlights in Mississauga as quickly as possible; you can help by letting us know a light is out with this online form.
Health Registry If someone at home is on life support, please let us know.
Permanent Service Removal For the permanent removal of service and Alectra Utilities (formerly Enersource) owned equipment from a residential property.
Temporary Service Removal For the temporary removal of service and Alectra Utilities (formerly Enersource) owned equipment from a residential property.
Upgrades and New Services For residential customers who are building a new home, upgrading electrical service, or relocating an electricity meter.

 

Forms for Business Customers:

General Account Inquiries For bill, account balance and other general inquiries about your account.
Application for Service Commercial application to open an account for electrical service.
Landlord Agreement – Continued Electricity Service For landlords to accept or decline continued service at rental premises when a tenant closes their account.
New Pre-authorized Payment (PAP) Application Join our convenient pre-authorized payment plan, and we will automatically withdraw your payment from your financial institution on your bill due date.
Pre-authorized Payment – Change Request Form Change your pre-authorized payment plan – for existing PAP customers only.
Pre-authorized Payment – Cancellation Request Form Cancel your pre-authorized payment plan – for existing PAP customers only.
Report a Power Outage If you’re experiencing or know of a power outage in Mississauga, tell us about it using this online form.
Report an Electrical Hazard From hanging wires and trees touching wires to damaged equipment, help us keep Mississauga safe by reporting electrical safety hazards using this online form.
Report a Streetlight Out We do our best to replace streetlights as quickly as possible; you can help by letting us know a light is out with this online form.
Permanent Service Removal For the permanent removal of service and Alectra Utilities (formerly Enersource) owned equipment from a commercial or industrial property.
Temporary Service Removal For the temporary removal of service and Alectra Utilities (formerly Enersource) owned equipment from a commercial or industrial property.
Upgrades and New Services For commercial or industrial buildings that are under construction, upgrading electrical service, or relocating an electricity meter.