For households that are having difficulties paying their bills, we’re here help. Alectra Utilities has payment plans that can assist customers with keeping their accounts up-to-date. Disconnecting a customer’s electricity service for non-payment is a decision Alectra Utilities takes only as a last resort.
The Electricity Distributors Association (EDA) and its member local distribution companies have launched the Ontario Electricity Customer Panel. The goal is to establish an online community so electricity customers can express their opinions on such public policies as pricing, conservation and local power generation. Electricity customers who are interested in participating in the panel can go to www.YourVoiceHasPower.com for more information and fill out a short questionnaire.